Terms and Condition of Use Terms and Condition of Sale Delivery, Risk and Ownership Cookie Policy.
Terms and Condition of Website Use
The following sets out the legal terms and conditions under which Lals Chocolates a limited liability company incorporated under the governing laws of the United Arab Emirates, sells any of the products that are listed on the website to you.
All our products sold online are compliant with e-commerce international standards at all times. If you have any queries regarding these terms & conditions or have any comments or complaints regarding our website, please email us at customercare@lalschocolates.com or call us on +971-50-373 5257.
You are provided access to this website in accordance with these terms and conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions, govern your use of this website. If you choose to access this website, that will be considered as acknowledgment of acceptance that you have read and agree to the terms presented in the Terms and Conditions herewith. If you access this website from outside the UAE, you are responsible for compliance with the laws of the country from which you access this website along with your acknowledgment of acceptance that you have read and agree to the terms presented in the Terms and Conditions herewith.
We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you, and we shall not be liable to you for any such modification or withdrawal; and/or change these terms and conditions from time to time, and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. Each time you place an order with us, you should check these terms and conditions to ensure you understand the terms that apply at that time. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you provide when you register as a customer is true, accurate, current, and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
2.1 Products
All products shown on our website are subject to stock availability.
Please note that while we make all reasonable efforts to ensure that all descriptions and graphical representations of the products correspond to the actual products, images of goods are for illustrative purposes only and your products may vary slightly from those images. We reserve the right to change prices and to add, modify, or remove any special offers through our website at any time.
Lals Chocolates ensures that products sold on our website will have a shelf life of at least 15 days from the date of sale. We recommend consuming the products within this period to ensure the best quality and freshness. It is the responsibility of the customer to check the expiry date upon receiving the product. If you receive a product with less than 15 days until expiry, please contact our customer service at customercare@lalschocolates.com or whatsapp us at +971-50-373 5257 for assistance.
2.2 Placing an order
When placing an order with us, you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. In case you require more details regarding our terms and conditions, please contact Customer Services at customercare@lalschocolates.com or whatsapp us at +971-50-373 5257 before you place an order.
2.3 Acceptance of your order
After receipt of your order, we will send you an order acknowledgment email detailing the product(s) you have ordered and confirming the prices of the products. If you do not receive this order acknowledgment email within 5 days of placing your order, please contact Customer Services at customercare@lalschocolates.com or call us on +971-50-373 5257.
The order acknowledgment email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorization for your order and we have sent you a dispatch confirmation email confirming that the products you have ordered have been dispatched from our warehouse.
We reserve the right to decline any order you place. If we, for any reason, do not accept or cannot fulfill your order, no payment shall be taken under normal circumstances. If we have taken payment, any such sums shall be refunded as soon as possible and in any event within 14 days.
Delivery, Risk, and Ownership
Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation unless prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date. While we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
We will deliver the products to the address you give us. Delivery will be completed once we have delivered the products to the address, including, where relevant, any alternative address provided in your order.
If we are unable to deliver the products on the delivery date (if, for example, no one is available at your address to receive the products), we will follow any delivery instructions you may have given or attempt to leave your products in a safe place. If this is not possible, our carrier will leave a note advising of where your products have been returned to and how to either arrange a re-delivery or collect them.
The products will be your responsibility from completion of delivery.
You shall only own the products once we have received payment in full of all sums due in respect of them, including all delivery charges if applicable.
Cookie Policy
The Lals Chocolates website uses "cookies" to enhance a user’s experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about the User. A User may choose to set their web browser to refuse cookies or to alert the User when cookies are being sent.
